Privacy Policy

At Joint Agri Products Ceylon (JAPC), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.japc.lk A and make transactions for product samples.


1. Information We Collect

We may collect the following types of information when you use our website:

  • Personal Information: Name, email address, phone number, and billing/shipping address provided when placing an order.
  • Payment Information: Necessary details for processing payments, securely handled by third- party payment processors. JAPC does not store or retain credit card details.
  • Website Usage Data: IP address, browser type, and interaction with the website, collected via cookies and analytics tools.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver sample orders.
  • To communicate regarding transactions, inquiries, or customer support.
  • To improve our website and customer experience.
  • To comply with legal obligations and prevent fraud.

3. Information Sharing

JAPC does not sell or rent your personal information. However, we may share data with:

  • Trusted Service Providers: Payment processors and logistics partners assisting in order fulfillment.
  • Legal Compliance:Authorities when required by law or to prevent fraudulent activity.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is completely secure.


5. Cookies and Tracking

We use cookies to enhance website functionality and collect insights for improvements. You may disable cookies via browser settings, but this may limit website performance.


6. Policy Updates

We may update this policy periodically. Continued use of the website after modifications implies acceptance of changes.


7. Contact Us

For privacy-related inquiries, please contact: Email:sales@japc.lk



Refund Policy

At Joint Agri Products Ceylon (JAPC), we take pride in delivering high-quality organic products. Due to the nature of our business, we have specific refund and return conditions.


1. Eligibility for Refunds

Your information is used for the following purposes:

  • Payments made for product samples are non-refundable once the order is processed.
  • If an order is canceled before dispatch, a refund may be considered after deducting applicable transaction fees.
  • Refunds for defective or incorrect items are processed only if reported within 48 hours of delivery with supporting evidence.

2. Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g., oils, spices, coconut-based products).
  • Custom-labeled or personalized sample requests.
  • Products damaged due to improper storage by the buyer.

3. How to Request a Refund

We do not accept returns for:

  • Email- sales@japc.lk with the order details and reason for the refund request.
  • If eligible, refunds will be processed within 10 business days via the original payment method.


Terms and Conditions


By using our website www.japc.lk and making payments for product samples, you agree to the following terms:


1. Website Use

  • You must be at least 18 years old to place an order.
  • You are responsible for maintaining the confidentiality of your account details.
  • Unauthorized use of this website for fraudulent activities is prohibited.

2. Sample Orders and Payments

  • Payments for sample orders must be completed via the payment gateway.
  • Prices are subject to change without prior notice.
  • JAPC reserves the right to refuse or cancel orders due to availability, pricing errors, or suspected fraudulent activity.

3. Shipping & Delivery

  • Sample orders are shipped through third-party courier services. Delivery timelines vary based on destination.
  • JAPC is not responsible for delays caused by customs clearance or courier issues.

4. Limitation of Liability

  • JAPC shall not be held liable for indirect or consequential losses arising from sample orders, delays, or product use.

5. Policy Modifications

  • JAPC reserves the right to modify these terms at any time. Continued use of our website implies acceptance of the latest terms.

6. Contact Information

  • For any inquiries regarding these terms, please contact us at: Email: sales@gmail.com

© 2019 japc. by Web Design by Web Design Sri Lanka